# Retain Customers By Turning Refunds Into Exchanges

Give shoppers the return options they want,

so they’re less likely to choose a refund. Incentivize exchanges and reduce refunds with Bonus Credit.

## ReturnLogic helps you save on each return.

Average Percentage Decrease in Refunds

30%

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Average Amount Saved Per Return

$5

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Average Time Saved Per Return

15min

### Save time by automating exchanges.

Impress your shoppers with a hassle-free returns experience. Give shoppers an incentive to choose an exchange over a refund with [Bonus Credit](https://www.returnlogic.com/blog/how-to-incentivize-exchanges-with-bonus-credit-in-shopify/) and retain them for a lifetime.

### Improve brand awareness + boost lifetime value.

Let your shoppers easily exchange their product for something similar or let them explore your product catalog to find something new. Retain revenue and upsell.

### Protect your margins and reduce fraud.

Make sure shoppers don’t take advantage of your team by automatically enforcing your [return policies](https://www.returnlogic.com/return-policies/). [Returns management](https://www.returnlogic.com/returns-management-software/) disposition tracking keeps shoppers from gaming the system.

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### Ready to transform the way your team handles returns?

Talk to a returns specialist to see if you’re a good fit!

## Refunds + Exchanges: See how an ecommerce exchange workflow works.

## Our customers love it.

They like the ability to start a return on their own, and not have to go back-and-forth with us. We used to get weekly or even daily complaints about returns. Now we don’t get any. Even visually, it’s much better for our customers.

Squid Socks⭐⭐⭐⭐⭐

Amanda Schermerhorn

Director of Operations, Darn Good Yarn.